Business Overview:

•  Atlantic Dominion was originally founded as a tobacco company in 1875, and became a retail distributor in 1904
• Today Atlantic Dominion sells over 10,000 different retail products including frozen foods, retail goods, candy, tobacco, cigars, and cigarettes
• They are currently the 19th largest convenience store distributor in the country

Business Objectives:

• Wanted to increase customer service capabilities to keep up with the needs of their growing retail base
• Strived to improve order visibility and increase efficiency in warehouse and distribution operations
• Needed better capacity utilization and picking efficiencies 
• Required a sales tax solution to manage a high degree of complexities and challenges dealing with state specific taxes for cigarette stamp generation and related reverse logistics

Solution

• Softeon Warehouse Management System (WMS)

Results

• Improved product slotting and travel path optimization strategies
• Increased productivity with voice picking for piece pick and case pick
• Streamlined operations in the cigarette zone
• Improved inventory accuracy and automated cycle counting processes
• Automated cigarette sales tax and returns processing
• Gained order visibility
• Achieved significant improvement in customer service