Softeon's Link to Dietz & Watson
Business Overview
- Family-owned business founded in 1939
- Manages more than 8,000 SKUs, including premium meat delicacies and artisan cheeses
- Partnered with Black Bear Distribution for 3PL services
- Distribution from Black Bear’s 300,000 square foot Delanco, NJ DC with full temperature control down to minus 10 degrees
Business Objectives
- Required higher efficiency through the DC
- Non-direct put-away, limited order visibility with mostly paper reporting
- Manual-driven picking process not optimally utilizing people and equipment
- Difficulty in implementing food-industry specific compliances like serial number tracking, “sell by date” tracking, lot code management, etc. and also tracking returns/recalls, etc.
- Direct-to-store shipments were time consuming and labor intensive
- Difficult to manage customer queries without real-time visibility
Solutions
-
“We now have the ability to gather information and start benchmarking, which takes us to another level of efficiency.”
Wayne Henry, Senior Vice President, Finance and Technology, Dietz & Watson
-
“We use the serial number to see everything in real time from manufacturing to the end customer…Softeon handles all this data seamlessly and we have 100% visibility throughout the supply chain. We are extremely satisfied with Softeon WMS.”
Mike Wiese, System Administrator, Technical Program Manager, Dietz & Watson
Results
- Staged implementation achieved 100% visibility with dynamic real-time reporting
- Reduced order turnaround time by 25%
- Full system-driven put away, wave management and pick optimization with full recall capability
- Advanced receiving due to complete system integration to the production facilities
- Complete track and trace facility due to serialization down to case level
- Improved billing accuracy and audit trail
